Shipping & Returns
A few simple promises.
Pre-order now · Orders expected to dispatch by 10 September 2026
Dispatch calendar
Pre-order now · Orders expected to dispatch by 10 September 2026. Detailed dispatch windows below.
Order placed
Placed on or before Mon 31 Aug 2026
Leaves the warehouse
Tue 1 – Thu 3 Sep
First release. Reserved jars ship first, in order of purchase.
Order placed
Tue 1 – Fri 4 Sep 2026
Leaves the warehouse
Mon 7 – Wed 9 Sep
Second dispatch wave from our Currumbin warehouse.
Order placed
Sat 5 – Fri 11 Sep 2026
Leaves the warehouse
Thu 10 – Fri 11 Sep
Final launch wave.
Order placed
From Mon 14 Sep 2026
Leaves the warehouse
Within 1–2 business days
Standard dispatch resumes from our Currumbin warehouse.
Tracking is emailed the moment your order is dispatched. If anything shifts, we'll tell you before the date, not after.
Shipping within Australia
- · Free standard shipping on 2+ jars
- · Standard shipping: $9.95 AUD (2–5 business days after dispatch)
- · Express shipping: $14.95 AUD (1–3 business days after dispatch)
- · Orders ship from our Currumbin warehouse, Monday–Friday
Estimated delivery times
- · Standard: 2–5 business days after dispatch, Australia-wide
- · Express: 1–3 business days after dispatch, Australia-wide
Check delivery to your address
Pre-order now · Orders expected to dispatch by 10 September 2026. Enter your postcode for an estimated arrival window. Estimates only, not a guarantee.
International shipping
We currently ship within Australia only. We're working on bringing Pause to more places. Join the waitlist and we'll let you know the moment we ship to you.
Order processing & dispatch
Pre-order now · Orders expected to dispatch by 10 September 2026. After launch, orders are dispatched from our Currumbin warehouse within 1–2 business days.
You'll receive tracking the moment your order leaves our warehouse. We don't ship on weekends or public holidays.
30-day love-it guarantee
Try Pause for 30 days. If it isn’t right for you, contact us within 30 days of delivery for a refund of your first jar under our satisfaction guarantee. Original shipping is not refunded and the guarantee is limited to one use per household.
Our satisfaction guarantee is in addition to, and does not exclude, your rights under the Australian Consumer Law.
For hygiene reasons we can't resell returned products. Please email us first at hello@themodernvillage.com.au so we can process your return without you having to post anything back.
Damaged or missing orders
If something arrives damaged or doesn't arrive at all, let us know within 7 days with your order number. A photo helps us resolve it quickly, but it isn't required. We'll replace it at no cost.