Shipping & Returns
A few simple promises.
Dispatch calendar
Orders are now open · Shipping Australia-wide
Order placed
Orders placed Monday–Thursday
Leaves the warehouse
Within 1–2 business days
Dispatched from our Currumbin warehouse, Monday–Friday.
Order placed
Orders placed Friday–Sunday
Leaves the warehouse
Within 1–2 business days from Monday
Tracking is sent by email as soon as your order leaves our warehouse.
Tracking is emailed the moment your order is dispatched. If anything shifts, we'll tell you before the date, not after.
Shipping within Australia
- · Orders under $75 — Standard shipping: $6.00 AUD
- · Orders $75 and over — FREE standard shipping
- · Orders ship from our Currumbin warehouse, Monday–Friday
Free standard shipping on orders $75 and over.
Estimated delivery times
- · Standard: 2–5 business days after dispatch, Australia-wide
Check delivery to your address
Orders dispatch within 1–2 business days. Enter your postcode for an estimated arrival window. Estimates only, not a guarantee.
International shipping
We currently ship within Australia only. Sign up for updates and we'll let you know if international shipping becomes available.
Order processing & dispatch
Orders are dispatched from our Currumbin warehouse within 1–2 business days.
You'll receive tracking the moment your order leaves our warehouse. We don't ship on weekends or public holidays.
30-day love-it guarantee
Try Pause for 30 days. If it isn’t right for you, contact us within 30 days of delivery for a refund of your first jar under our satisfaction guarantee. Original shipping is not refunded and the guarantee is limited to one use per household.
Our satisfaction guarantee is in addition to, and does not exclude, your rights under the Australian Consumer Law.
For hygiene reasons we can't resell returned products. Please email us first at hello@themodernvillage.com.au so we can process your return without you having to post anything back.
Damaged or missing orders
If something arrives damaged or doesn't arrive at all, let us know within 7 days with your order number. A photo helps us resolve it quickly, but it isn't required. We'll replace it at no cost.