Terms of Service

About these terms

These terms apply when you visit themodernvillage.com.au or buy from us. By using the site or placing an order you agree to them. If something here doesn't sit right, please don't use the site.

Who we are

The Modern Village is a trading name of April Daley, ABN 98 946 852 395. You can reach us at hello@themodernvillage.com.au.

Our business and postal address is Shop 2, 52 Currumbin Creek Road, Currumbin Waters QLD 4223.

Orders & payment

When you place an order you're making an offer to buy. We confirm acceptance once we've taken payment and sent your order confirmation. Prices are in AUD and include GST where applicable. We may cancel or refund an order if a product is unavailable, mispriced, or if we suspect fraud.

Subscriptions

Subscriptions automatically renew monthly until you cancel. Your first payment is taken when you place your initial order. Your first renewal is billed approximately 30 days after your first order is fulfilled and dispatched to you, not from the date you placed a pre-order. Each renewal after that is billed on the same date each month, or the closest business day if that date falls on a weekend or public holiday. This means pre-order customers will never be charged a second payment before their first jar has arrived and they've had time to try it.

You can cancel, skip, or pause your subscription at any time before your next billing date through your account dashboard. No email or contact with us is required. Cancellations made before a billing date stop that renewal and all future charges.

If stock is unavailable for a renewal order, we pause billing and notify you by email. You are only charged once your order is ready to ship.

Subscription prices may change in the future. If we change your subscription price, we will email you at least 14 days before your next billing date. You can cancel before the new price takes effect if you do not wish to continue.

Refunds for subscription orders are handled under our 30-day satisfaction guarantee and Australian Consumer Law. See our Shipping & Returns page for details.

Shipping, returns & refunds

Our shipping, returns and refund policies are set out on our Shipping & Returns page and form part of these terms.

Use of our products

Pause is labelled as a Formulated Supplementary Sports Food and is not intended to diagnose, treat, cure or prevent any condition. If you are pregnant, breastfeeding, taking medication, or managing a health condition, please talk to your doctor before use. Always read the label and follow the directions for use.

Your account

You're responsible for keeping your login details private and for the activity on your account. Let us know straight away if you suspect any unauthorised use.

Our content

All site content: words, images, brand marks belongs to The Modern Village or our partners. You're welcome to enjoy and share it, but please don't copy or use it commercially without our permission.

Liability

Nothing in these terms limits any rights you have under the Australian Consumer Law. Beyond those rights, our liability is limited, to the extent permitted by law, to replacing the product or refunding what you paid for it.

Changes

We may update these terms from time to time. The "last updated" date above will always reflect the latest version. Significant changes will be flagged at the top of the page.

Contact

Questions? Email hello@themodernvillage.com.au and we'll get back to you.

Governing law and jurisdiction

These terms are governed by the laws of Queensland, Australia. Any dispute arising from these terms or your use of the site is subject to the exclusive jurisdiction of the courts of Queensland.

Complaint process

If you have a complaint about our products, service, or these terms, please email us at hello@themodernvillage.com.au with details of your concern and your order number if relevant.

We will acknowledge your complaint within 2 business days and aim to provide a response within 10 business days. If you are not satisfied with our response, you may escalate your complaint to the relevant consumer protection body or seek independent legal advice.